Refund Policy
Every piece is checked and packed before it leaves us. If it reaches you damaged, tell us the same day and we will put it in order.
The short version
Refunds are available only where the watch is delivered damaged. Once a piece has been accepted in good condition, the sale is final and it is not subject to refund.
Damaged on delivery
Inspect the parcel before signing. If the outer packaging is damaged or the seal is broken, note it with the courier and contact us the same day, quoting your order reference.
Send us photographs of the packaging and the watch as received. We will confirm the return and arrange collection or give you the address to send it to.
Refunds
Once the piece is back with us and the damage is confirmed, the refund is issued to the original payment method, or by bank transfer for cash-on-delivery orders.
Refunds are processed within five working days of the inspection, and the delivery charge is refunded with them.
After successful delivery
A watch accepted in good condition is not subject to refund. We do not offer returns for a change of mind, and a piece that has been worn cannot be returned.
Damage from wear, water exposure beyond the stated rating, or third-party servicing is not covered.
Reporting a damaged delivery
Email support@velmontdials.com or call +92 328 7290439 with your order reference and photographs of the piece as it arrived.